Crossbridge Hospice
Kentwood, MI · Medicare-certified hospice (CCN 231628)
CMS process measure: 95.06 (state average 97.27 — below state average)
Serves: 85 ZIP codes (is yours included? →) · Phone: (616) 432-2050 · Verify on Medicare Care Compare ↗
Family caregivers reported that 77% would definitely recommend Crossbridge Hospice, and 83% rated it 9 or 10 out of 10. On CMS's composite process measure, the hospice scored 95.06, which is below the Michigan state average of 97.27.
Crossbridge Hospice serves 85 ZIP codes from its Kentwood, Michigan office in Kent County.
Yes, Crossbridge Hospice is Medicare-certified (CCN 231628, since 2013); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Crossbridge Hospice is a for-profit hospice located in Kentwood, Michigan, serving Kent County and surrounding communities. It has been Medicare-certified since June 3, 2013 (CCN 231628).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey reported that 77% would definitely recommend Crossbridge Hospice, and 83% rated the hospice a 9 or 10 out of 10 overall. CMS has not published a specific overall CAHPS star rating figure beyond these percentages in the data provided here.
On CMS's composite process measure, which reflects how consistently core hospice care processes are delivered, Crossbridge Hospice scored 95.06, which falls below the Michigan state average of 97.27. CMS also reports a care index score of 9 and notes that 60.5% of patients received visits in the last days of life, according to the available measures.
Crossbridge Hospice's service area, as reflected in CMS data, spans 85 ZIP codes, indicating a broad reach from its Kentwood office.
All figures above are drawn from CMS Care Compare data as provided; where a measure is not listed here, that does not indicate poor quality — it may simply reflect that CMS has not published it for this hospice, often due to small patient counts. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are included here. Families are encouraged to confirm current details directly with the hospice and on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Crossbridge Hospice is Medicare-certified (CCN 231628) since June 3, 2013, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 77% of family caregivers said they would definitely recommend Crossbridge Hospice, and 83% rated it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Crossbridge Hospice's composite process score is 95.06, which is below the Michigan state average of 97.27, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Crossbridge Hospice serves 85 ZIP codes from its office in Kentwood, Kent County, Michigan.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 85 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Crossbridge Hospice is a for-profit hospice; ownership type does not by itself determine quality of care, so it's worth reviewing the CMS survey and quality measures alongside this fact.
How long has this hospice been Medicare-certified?
Crossbridge Hospice has been Medicare-certified since June 3, 2013.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for people with a life-limiting illness who have chosen to focus on comfort rather than curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care or support.
Where is hospice care provided — at home or in a facility?
The provided CMS data does not specify care settings; please contact Crossbridge Hospice at (616) 432-2050 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data here doesn't include enrollment steps; please contact Crossbridge Hospice directly at (616) 432-2050 to learn how to begin care, and verify information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measure scores, service area, and how care is coordinated; you can review Crossbridge Hospice's published figures here and confirm further details by calling (616) 432-2050.
How do I verify this hospice on Medicare Care Compare?
You can look up Crossbridge Hospice (CCN 231628) directly at https://www.medicare.gov/care-compare/details/hospice/231628?state=MI to see the latest published figures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.