Optimal Care Hospice
Grand Rapids, MI · Medicare-certified hospice (CCN 231690)
CMS process measure: 99.67 (state average 97.27 — above state average)
Serves: 130 ZIP codes (is yours included? →) · Phone: (616) 537-8971 · Verify on Medicare Care Compare ↗
Family caregivers gave Optimal Care Hospice a CAHPS rating of 2 out of 5 stars, with 73% saying they would definitely recommend it. Its CMS composite process score of 99.67 is above the Michigan state average of 97.27.
Optimal Care Hospice serves 130 ZIP codes from its Grand Rapids, Michigan office in Kent County.
Yes, Optimal Care Hospice is Medicare-certified (CCN 231690, since January 5, 2022); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Optimal Care Hospice is a for-profit hospice serving the Grand Rapids, Michigan area, based in Kent County. It has been Medicare-certified since January 5, 2022, under CMS Certification Number (CCN) 231690.
According to CMS Care Compare data collected through the CAHPS Hospice Survey of family caregivers, Optimal Care Hospice received an overall rating of 2 out of 5 stars. Among surveyed caregivers, 73% said they would definitely recommend this hospice to others, and 75% rated the hospice 9 or 10 on a 0-10 scale.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Optimal Care Hospice scored 99.67, which is above the Michigan state average of 97.27. In the most recent data, 64.2% of patients had visits in the final days of life reported, according to CMS's published figures.
Optimal Care Hospice reports serving 130 ZIP codes from its Grand Rapids office, indicating a broad service area within the region.
All figures above come from CMS Care Compare data as published by the Centers for Medicare & Medicaid Services. Where a measure is not mentioned here, CMS has not published it for this hospice, which can occur simply due to small patient counts rather than any indication of quality.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. No cost information beyond this is included here; contact the hospice directly for further details.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Optimal Care Hospice is Medicare-certified under CCN 231690, effective January 5, 2022, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, family caregivers gave Optimal Care Hospice an overall rating of 2 out of 5 stars; 73% said they would definitely recommend it, and 75% rated it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 99.67, which is above the Michigan state average of 97.27, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Optimal Care Hospice reports serving 130 ZIP codes from its Grand Rapids, Michigan office in Kent County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 130 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Optimal Care Hospice is a for-profit organization; ownership type does not by itself indicate quality of care, but CMS publishes it for transparency.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since January 5, 2022.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the goal of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, support, or symptom management.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings; please contact Optimal Care Hospice at (616) 537-8971 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe enrollment steps; please contact Optimal Care Hospice at (616) 537-8971 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how a hospice's quality measures compare to the state average, and the geographic area served — all of which are reported here from CMS Care Compare data for Optimal Care Hospice.
How do I verify this hospice on Medicare Care Compare?
You can review CMS's published data for Optimal Care Hospice directly at https://www.medicare.gov/care-compare/details/hospice/231690?state=MI.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.