Gentiva I
Grand Rapids, MI · Medicare-certified hospice (CCN 231627)
CMS process measure: 99.33 (state average 97.27 — above state average)
Serves: 103 ZIP codes (is yours included? →) · Phone: (616) 249-3043 · Verify on Medicare Care Compare ↗
Gentiva I received 3 stars from family caregivers in the CMS CAHPS survey, with 80% saying they would definitely recommend it. Its CMS composite process score of 99.33 is above the Michigan state average of 97.27.
Gentiva I serves 103 ZIP codes from its Grand Rapids, Michigan office in Kent County.
Yes, Gentiva I is Medicare-certified, with CCN 231627, certified since May 31, 2013. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva I is a for-profit hospice located in Grand Rapids, Michigan, serving Kent County and surrounding areas. It has been Medicare-certified since May 31, 2013, with CMS Certification Number (CCN) 231627.
According to CMS Care Compare survey data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva I an overall rating of 3 stars. Among those surveyed, 80% said they would definitely recommend this hospice to others, and 78% rated their overall experience of care between 9 and 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice delivers a set of recommended care processes, Gentiva I scored 99.33, compared to a Michigan state average of 97.27 — placing it above the state average. CMS also reports a care index score of 10 and notes that 64.2% of patients received visits during the last days of life, per the published data vintage.
Gentiva I's service area, as listed on Care Compare, includes 103 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost details are provided here beyond that fact. All figures in this profile come directly from CMS Care Compare data and reflect the reporting period published by CMS. Where a specific measure is not mentioned, CMS has not published it for this hospice, which is often due to small patient counts rather than an indication of care quality. Families are encouraged to review the full, current record on Medicare Care Compare and to contact the hospice directly with questions about services, staffing, or how to begin care.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva I is Medicare-certified (CCN 231627) since May 31, 2013, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave Gentiva I an overall CAHPS rating of 3 stars, with 80% saying they would definitely recommend it and 78% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva I's composite process score is 99.33, above the Michigan state average of 97.27, placing it above the state average on this measure.
What areas and ZIP codes does this hospice serve?
Gentiva I, based in Grand Rapids, Michigan (Kent County), serves 103 ZIP codes according to CMS Care Compare data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 103 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva I is a for-profit hospice. Ownership type is one factor among several CMS reports, alongside caregiver survey results and quality measures, so it's worth reviewing all of them together.
How long has this hospice been Medicare-certified?
Gentiva I has been Medicare-certified since May 31, 2013.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness to manage symptoms and improve quality of life, while hospice care focuses on comfort rather than cure for people who are typically expected to have a limited life expectancy and have chosen to stop curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up care, and patients can still receive treatment for pain and other symptoms.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for Gentiva I; please contact the hospice at (616) 249-3043 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
This information isn't included in the CMS data provided; contact Gentiva I directly at (616) 249-3043 to ask about starting care.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction survey results, quality measure scores, service area, staffing, and how the hospice supports patients and families — Gentiva I can be reached at (616) 249-3043 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva I directly at https://www.medicare.gov/care-compare/details/hospice/231627?state=MI to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.