Heartland Hospice (Grand Rapids)
Grand Rapids, MI · Medicare-certified hospice (CCN 231582)
CMS process measure: 95.04 (state average 97.27 — below state average)
Serves: 259 ZIP codes (is yours included? →) · Phone: (616) 956-0636 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartland Hospice (Grand Rapids) a CAHPS rating of 4 out of 5 stars, with 85% saying they would definitely recommend it. Its CMS composite process score of 95.04 is below the Michigan state average of 97.27.
Heartland Hospice (Grand Rapids) serves 259 ZIP codes from its Grand Rapids, Michigan office in Kent County. This reflects the service area reported to CMS Care Compare.
Yes, Heartland Hospice (Grand Rapids) is Medicare-certified, with CCN 231582, certified since January 13, 1999. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Heartland Hospice (Grand Rapids) is a for-profit hospice provider based in Grand Rapids, Michigan, serving Kent County and surrounding areas. It has been Medicare-certified since January 13, 1999 (CCN 231582).
According to CMS Care Compare survey data, family caregivers gave Heartland Hospice a CAHPS star rating of 4 out of 5. Among those surveyed, 85% said they would definitely recommend this hospice to others, and 83% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences reported by family members of patients who received care.
On CMS's composite process measure, which reflects how consistently a hospice performs key care processes, Heartland Hospice scored 95.04, which is below the Michigan state average of 97.27. CMS also reports a care index score of 10 and notes that 65.2% of patients received visits in the last days of life, based on the data CMS has published for this hospice.
Heartland Hospice reports serving a broad area, covering 259 ZIP codes from its Grand Rapids office.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data as published for this hospice; where a measure is not listed here, CMS has not published it for this hospice, which is often due to small patient counts rather than any indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartland Hospice (Grand Rapids) is Medicare-certified (CCN 231582) since January 13, 1999, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare reports a CAHPS star rating of 4 out of 5, with 85% of family caregivers saying they would definitely recommend the hospice and 83% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 95.04, which is below the Michigan state average of 97.27, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Heartland Hospice (Grand Rapids) reports serving 259 ZIP codes from its Grand Rapids, Kent County office.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 259 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a for-profit hospice. Ownership type does not directly indicate quality of care, but CMS publishes it as part of its transparency data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since January 13, 1999.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure for patients with a limited life expectancy, typically six months or less if the illness runs its usual course.
Does choosing hospice mean giving up treatment?
No. Hospice care shifts the focus to comfort and quality of life rather than curing an illness, but it does not mean giving up on care, support, or medical attention.
Where is hospice care provided — at home or in a facility?
This data does not specify where Heartland Hospice provides care; please contact the hospice at (616) 956-0636 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care, contact Heartland Hospice directly at (616) 956-0636 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You might ask about caregiver satisfaction scores, how quickly the hospice responds to needs, what services are included, and how they compare on CMS Care Compare measures like the ones listed here.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Grand Rapids) directly at https://www.medicare.gov/care-compare/details/hospice/231582?state=MI to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.