Dba Hawai'I Care Choices
Hilo, HI · Medicare-certified hospice (CCN 121503)
CMS process measure: 99.54 (state average 96.57 — above state average)
Serves: 27 ZIP codes (is yours included? →) · Phone: (808) 969-1733 · Verify on Medicare Care Compare ↗
Dba Hawai'i Care Choices earned 4 stars from family caregivers in the CMS CAHPS survey, with 88% saying they would definitely recommend it. Its CMS composite process score of 99.54 is above the Hawaii state average of 96.57.
Dba Hawai'i Care Choices serves 27 ZIP codes from its office in Hilo, Hawaii, located in Hawaii County.
Yes, Dba Hawai'i Care Choices is Medicare-certified (CCN 121503, since 1989); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Dba Hawai'i Care Choices is a non-profit hospice based in Hilo, Hawai'i, serving Hawaii County. It has been Medicare-certified since August 25, 1989 (CCN 121503).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice an overall rating of 4 stars. Of those surveyed, 88% said they would definitely recommend the hospice to others, and 87% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Dba Hawai'i Care Choices scored 99.54, which is above the Hawaii state average of 96.57. CMS also reports a care index score of 10 for this hospice, and 60.8% of patients received visits from hospice staff in the final days of life, as published by CMS.
Dba Hawai'i Care Choices reports serving 27 ZIP codes from its Hilo office, reflecting a wide service area across the surrounding region.
The Medicare hospice benefit covers hospice care for patients who qualify. All figures above come from CMS Care Compare data; where a measure is not listed here, CMS has not published it for this hospice, which can happen when patient counts are small and does not indicate poor quality. Families should contact the hospice directly or consult Medicare Care Compare to confirm current details and services.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Dba Hawai'i Care Choices is Medicare-certified (CCN 121503) since August 25, 1989, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, this hospice received a 4-star rating from family caregivers, with 88% saying they would definitely recommend it and 87% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 99.54, above the Hawaii state average of 96.57. CMS also lists a care index score of 10 and reports that 60.8% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Dba Hawai'i Care Choices serves 27 ZIP codes from its office in Hilo, in Hawaii County, Hawaii.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 27 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice. Ownership type is one factor CMS reports, but it should be considered alongside the quality and survey data above.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since August 25, 1989.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for those with a terminal diagnosis who have chosen to stop curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care or support.
Where is hospice care provided — at home or in a facility?
This is not specified in the CMS data provided; please contact the hospice at (808) 969-1733 or verify on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data does not describe intake steps; please contact the hospice directly at (808) 969-1733 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, quality measure scores compared to state averages, service area, and how care needs will be met; contact the hospice at (808) 969-1733 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Dba Hawai'i Care Choices directly at https://www.medicare.gov/care-compare/details/hospice/121503?state=HI to review the latest CMS-published data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.