Helios Care
Oneonta, NY · Medicare-certified hospice (CCN 331524)
CMS process measure: 97.05 (state average 97.72 — at state average)
Serves: 94 ZIP codes (is yours included? →) · Phone: (607) 432-6773 · Verify on Medicare Care Compare ↗
Helios Care received a 4-star family caregiver rating from CMS's CAHPS survey, with 90% of caregivers saying they would definitely recommend it. Its CMS composite process score of 97.05 is at the New York state average of 97.72.
Helios Care serves 94 ZIP codes from its office in Oneonta, New York, in Otsego County. Families in that area can contact the hospice directly to confirm whether their specific address is included.
Yes, Helios Care is Medicare-certified, with CCN 331524, certified since 1988. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Helios Care is a Medicare-certified hospice located in Oneonta, New York, serving Otsego County and the surrounding region. It has been Medicare-certified since May 5, 1988, and is classified by CMS as an "Other" ownership type.
According to CMS Care Compare CAHPS survey data, family caregivers gave Helios Care an overall rating of 4 stars. Of those surveyed, 90% said they would definitely recommend this hospice to others, and 84% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences of family caregivers who responded to the CMS-administered survey.
On CMS's composite process measure, which reflects how consistently core hospice care processes are delivered, Helios Care scored 97.05, compared to a New York state average of 97.72 — putting it at the state average. CMS also publishes a care index score of 10 for this hospice; CMS reports that 29.1% of patients received visits in the last days of life, per the data provided.
Helios Care's service area, as reported to CMS, spans 94 ZIP codes. Families should keep in mind that the Medicare hospice benefit covers hospice care for eligible patients whose doctor certifies their eligibility.
All figures above come from CMS Care Compare data as supplied for this listing. Where a measure is not included here, CMS has not published it for this hospice, which is often due to small patient counts and does not indicate poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Helios Care is Medicare-certified (CCN 331524) and has been since May 5, 1988. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Helios Care received a 4-star rating, with 90% of caregivers saying they would definitely recommend it and 84% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Helios Care's composite process score is 97.05, compared to the New York state average of 97.72, placing it at the state average.
What areas and ZIP codes does this hospice serve?
Helios Care serves 94 ZIP codes from its office in Oneonta, Otsego County, New York.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 94 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS lists Helios Care's ownership type as "Other." Ownership type can reflect organizational structure, but CMS's published quality and survey data are the more direct measures of care experience.
How long has this hospice been Medicare-certified?
Helios Care has been Medicare-certified since May 5, 1988.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for those with a life-limiting illness who have chosen to stop curative treatment, typically with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it is not about giving up, but about a different kind of care and support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Helios Care delivers care; contact the hospice at (607) 432-6773 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care with Helios Care, contact the hospice directly at (607) 432-6773 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, how care quality compares to the state average, and the size of the service area — all of which are available for Helios Care on Medicare Care Compare, with further questions best directed to the hospice at (607) 432-6773.
How do I verify this hospice on Medicare Care Compare?
You can verify Helios Care's certification and quality data at https://www.medicare.gov/care-compare/details/hospice/331524?state=NY.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.