Bon Secours Hospice And Palliative Care
Richmond, VA · Medicare-certified hospice (CCN 491514)
CMS process measure: 96.43 (state average 96.57 — at state average)
Serves: 85 ZIP codes (is yours included? →) · Phone: (804) 309-3660 · Verify on Medicare Care Compare ↗
Family caregivers gave Bon Secours Hospice And Palliative Care in Richmond a CAHPS rating of 3 out of 5 stars, with 82% saying they would definitely recommend it. On CMS's composite process measure, the hospice scored 96.43, which is at the Virginia state average of 96.57.
Bon Secours Hospice And Palliative Care serves 85 ZIP codes from its Richmond, Virginia office in Carroll County. Families in this broad area may be eligible for its services, though verifying coverage for a specific address is recommended.
Yes, Bon Secours Hospice And Palliative Care is Medicare-certified, with CCN 491514, certified since 1993. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Bon Secours Hospice And Palliative Care is a non-profit hospice based in Richmond, Virginia, serving families in Carroll County and surrounding communities. It has been Medicare-certified since February 23, 1993, under CMS Certification Number (CCN) 491514.
According to CMS Care Compare survey data, family caregivers gave this hospice a CAHPS star rating of 3 out of 5. Among caregivers surveyed, 82% said they would definitely recommend this hospice, and 83% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice completes recommended care processes, this hospice scored 96.43, landing at the state average compared to Virginia's average of 96.57. CMS also reports a care index score of 9 and notes that 62.7% of patients received visits from staff in the final days of life, based on published data.
This hospice serves a broad area, covering 85 ZIP codes from its Richmond office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no additional cost information is provided here. All figures above come from CMS Care Compare data and reflect the vintage published by CMS at the time of collection. Where a measure is not mentioned, CMS has not published it for this hospice, which is often due to small patient survey counts rather than any indication of quality. Families are encouraged to verify current details directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Bon Secours Hospice And Palliative Care is Medicare-certified (CCN 491514) since February 23, 1993, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS CAHPS survey data show a 3-star family caregiver rating, with 82% saying they would definitely recommend the hospice and 83% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 96.43, which CMS classifies as at the Virginia state average of 96.57.
What areas and ZIP codes does this hospice serve?
This hospice serves 85 ZIP codes from its Richmond, Virginia office in Carroll County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 85 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice. Ownership type can inform families about organizational structure, but CMS quality measures are the more direct indicator of care experience.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since February 23, 1993.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort and quality of life when curative treatment is no longer being pursued, typically for those with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
No. Choosing hospice means shifting the focus of care to comfort, symptom management, and quality of life rather than pursuing a cure, but patients can still receive medical attention for comfort and symptom relief.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact them at (804) 309-3660 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact the hospice directly at (804) 309-3660 and verify details on Medicare Care Compare at https://www.medicare.gov/care-compare/details/hospice/491514?state=VA.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction ratings, staffing availability, services offered, and how the hospice's quality measures compare to state averages — details beyond survey data should be confirmed directly with the hospice at (804) 309-3660.
How do I verify this hospice on Medicare Care Compare?
You can look up Bon Secours Hospice And Palliative Care directly at https://www.medicare.gov/care-compare/details/hospice/491514?state=VA using CCN 491514.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.