Suncrest Hospice Richmond
Richmond, VA · Medicare-certified hospice (CCN 491650)
CMS process measure: 99.32 (state average 96.57 — above state average)
Serves: 71 ZIP codes (is yours included? →) · Phone: (804) 905-6740 · Verify on Medicare Care Compare ↗
Suncrest Hospice Richmond received 4 stars from family caregivers in the CMS CAHPS survey, with 90 percent saying they would definitely recommend the hospice. Its CMS composite process score of 99.32 is above the Virginia state average of 96.57.
Suncrest Hospice Richmond serves 71 ZIP codes from its Richmond, Virginia office in Henrico County, according to CMS Care Compare data. Families should confirm their specific ZIP code is included by contacting the hospice directly.
Yes, Suncrest Hospice Richmond is Medicare-certified, with CCN 491650, certified since December 15, 2021. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Suncrest Hospice Richmond is a for-profit hospice agency based in Richmond, Virginia, serving families in Henrico County and the surrounding area. It has been Medicare-certified since December 15, 2021 (CCN 491650).
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave Suncrest Hospice Richmond an overall rating of 4 stars. Ninety percent of surveyed caregivers said they would definitely recommend this hospice to others, and 88 percent rated their overall experience 9 or 10 out of 10.
On CMS's composite process-of-care measure, which reflects how consistently the hospice performs a bundle of recommended care processes, Suncrest Hospice Richmond scored 99.32, above the Virginia state average of 96.57. CMS also reports a care index score of 10 for this hospice, and 80.9 percent of patients received visits in the final days of life, according to the same CMS data.
Suncrest Hospice Richmond's service area, as reported to CMS, covers 71 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost information is provided here.
All figures above come from CMS Care Compare data and may not reflect the most recent updates. Families are encouraged to verify current details directly on Medicare Care Compare and by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Suncrest Hospice Richmond is Medicare-certified (CCN 491650) since December 15, 2021, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Suncrest Hospice Richmond earned a 4-star rating, with 90 percent of caregivers saying they would definitely recommend it and 88 percent rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process-of-care score is 99.32, which is above the Virginia state average of 96.57, and CMS reports 80.9 percent of patients received visits in their final days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, Suncrest Hospice Richmond serves 71 ZIP codes from its Richmond, Virginia location in Henrico County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 71 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Suncrest Hospice Richmond is a for-profit hospice; ownership type does not by itself indicate quality, but CMS publishes it as part of its Care Compare data.
How long has this hospice been Medicare-certified?
Suncrest Hospice Richmond has been Medicare-certified since December 15, 2021.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure for patients typically expected to have six months or less to live.
Does choosing hospice mean giving up treatment?
No. Hospice care shifts the focus to comfort and quality of life rather than curing an illness, but it does not mean giving up on care, support, or symptom management.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for this hospice; please contact Suncrest Hospice Richmond at (804) 905-6740 or check Medicare Care Compare to confirm.
How do I start hospice care with this provider?
The data available here does not describe enrollment steps; contact Suncrest Hospice Richmond directly at (804) 905-6740 to ask how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, quality measures like the composite process score, service area, and how care is coordinated — Suncrest Hospice Richmond can be contacted at (804) 905-6740 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Suncrest Hospice Richmond directly at https://www.medicare.gov/care-compare/details/hospice/491650?state=VA to confirm current CMS ratings and information.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.