Gentiva
Richmond, VA · Medicare-certified hospice (CCN 491568)
CMS process measure: 97.09 (state average 96.57 — at state average)
Serves: 95 ZIP codes (is yours included? →) · Phone: (804) 290-4300 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva a 3-star rating in the CMS CAHPS survey, with 82% saying they would definitely recommend this hospice. On CMS's composite process measure, Gentiva scored 97.09, which is at the Virginia state average of 96.57.
Gentiva serves 95 ZIP codes from its Richmond, Virginia office in Chesterfield County, according to CMS Care Compare data.
Yes, Gentiva is Medicare-certified (CCN 491568), certified since November 13, 2003. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Gentiva is a for-profit hospice based in Richmond, Virginia, serving families in Chesterfield County and the surrounding area. It has been Medicare-certified since November 13, 2003, under CMS Certification Number (CCN) 491568.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 3 stars. Among respondents, 82% said they would definitely recommend this hospice to others, and 82% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice completes a bundle of recommended care processes, Gentiva scored 97.09, compared to a Virginia state average of 96.57 — placing it at the state average. CMS also reports a care index score of 10 and notes that 62.1% of patients received visits during the last days of life, per the published data.
Gentiva's service area, as reflected in CMS data, spans 95 ZIP codes from its Richmond office.
All figures above come from CMS Care Compare data and reflect the most recent published survey and quality-measure vintage available to CMS. Where CMS has not published a particular measure for a hospice, this is often due to small patient counts and should not be interpreted as an indicator of poor quality. The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost or fee information is included here. This profile does not describe staffing, facilities, or specific services, as that information was not part of the CMS data reviewed.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 491568) and has been since November 13, 2003. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, family caregivers gave Gentiva an overall rating of 3 stars, with 82% saying they would definitely recommend it and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 97.09, compared to a Virginia state average of 96.57, placing it at the state average according to CMS data.
What areas and ZIP codes does this hospice serve?
CMS data indicates Gentiva serves 95 ZIP codes from its office in Richmond, Virginia, in Chesterfield County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 95 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is listed by CMS as a for-profit hospice. Ownership type doesn't directly determine quality of care, but it's one factor families sometimes consider alongside CMS survey and quality-measure data.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since November 13, 2003, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for those with a life-limiting illness who are no longer pursuing curative treatment, typically with a prognosis of six months or less if the illness runs its expected course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the goal of care from curing an illness to comfort and quality of life; it does not mean giving up care — patients still receive medical, emotional, and spiritual support tailored to their needs.
Where is hospice care provided — at home or in a facility?
CMS data reviewed here does not specify where Gentiva delivers care; please contact the hospice at (804) 290-4300 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; please contact Gentiva directly at (804) 290-4300 to ask how to begin care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about the CAHPS survey ratings, how a hospice's quality scores compare to the state average, the size of the service area, and how to reach the hospice — all of which are covered in this listing where CMS has published the data.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 491568) directly at https://www.medicare.gov/care-compare/details/hospice/491568?state=VA to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.