James River Home Health And Hospice
Richmond, VA · Medicare-certified hospice (CCN 491624)
CMS process measure: 98.39 (state average 96.57 — above state average)
Serves: 81 ZIP codes (is yours included? →) · Phone: (804) 272-3300 · Verify on Medicare Care Compare ↗
Family caregivers gave James River Home Health And Hospice an overall CAHPS rating of 3 stars, with 79% saying they would definitely recommend it. On CMS's composite process measure, the hospice scored 98.39, above the Virginia state average of 96.57.
James River Home Health And Hospice serves 81 ZIP codes from its Richmond, Virginia office in Chesterfield County, according to CMS Care Compare data.
Yes, James River Home Health And Hospice is Medicare-certified (CCN 491624, since May 2017); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
James River Home Health And Hospice is a for-profit, Medicare-certified hospice based in Richmond, Virginia (Chesterfield County), certified since May 15, 2017 under CMS Certification Number (CCN) 491624.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this provider an overall rating of 3 stars. Among those surveyed, 79% said they would definitely recommend this hospice to others, and 78% rated their experience of care 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently the hospice performs a set of routine care processes, James River scored 98.39, which is above the Virginia state average of 96.57. CMS also publishes a care index score of 10 and reports that visits occurred in the last days of life for 55.4% of patients, according to the most recent Care Compare data available.
James River reports serving a broad area, covering 81 ZIP codes from its Richmond office. Families interested in coverage details should note that hospice care is covered under the Medicare hospice benefit for eligible patients whose doctor certifies eligibility; this listing does not include cost information beyond that fact.
All figures above come from CMS Care Compare data. Families are encouraged to verify current details directly on Medicare Care Compare or by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. James River Home Health And Hospice is Medicare-certified (CCN 491624) since May 15, 2017, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS's CAHPS Hospice Survey, this hospice received an overall rating of 3 stars, with 79% of caregivers saying they would definitely recommend it and 78% rating their care experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 98.39, which is above the Virginia state average of 96.57, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
CMS Care Compare data lists this hospice as serving 81 ZIP codes from its Richmond, Virginia office in Chesterfield County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 81 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a for-profit provider. Ownership type does not by itself indicate quality; CMS quality measures and CAHPS survey results are better indicators of caregiver experience.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since May 15, 2017, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care focuses on comfort and symptom relief and can be provided at any stage of a serious illness, alongside curative treatment. Hospice care is a specific palliative approach for people who have stopped curative treatment and are expected to have a limited life expectancy, focusing entirely on comfort.
Does choosing hospice mean giving up treatment?
Hospice means shifting the focus of care from curing an illness to comfort and quality of life; it does not mean giving up care altogether, and patients can still receive medical attention for symptom management.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice delivers care. Contact the hospice at (804) 272-3300 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps. Please contact the hospice directly at (804) 272-3300 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice compares to state averages on CMS quality measures, and the geographic area served — all of which are covered in this listing using CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up James River Home Health And Hospice (CCN 491624) directly at https://www.medicare.gov/care-compare/details/hospice/491624?state=VA to see the latest published figures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.