Westminster Canterbury Richmond At Home Llc
Richmond, VA · Medicare-certified hospice (CCN 491633)
CMS process measure: 95.24 (state average 96.57 — below state average)
Serves: 21 ZIP codes (is yours included? →) · Phone: (804) 292-3500 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said they would definitely recommend this hospice 60% of the time, and it scored 95.24 on CMS's composite process measure, which is below the Virginia state average of 96.57. CMS has not published a separate star rating for this hospice in the data provided.
Westminster Canterbury Richmond At Home serves 21 ZIP codes from its Richmond, Virginia office in Henrico County. Families should contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Westminster Canterbury Richmond At Home is Medicare-certified, with CCN 491633, certified since June 19, 2019. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Westminster Canterbury Richmond At Home LLC is a non-profit hospice in Richmond, Virginia, serving families in Henrico County and surrounding areas. It has been Medicare-certified since June 19, 2019 (CCN 491633).
According to CMS Care Compare data, 60% of family caregivers surveyed said they would definitely recommend this hospice, and 60% rated their overall experience 9 or 10 out of 10. CMS has not published a separate CAHPS star rating in the data provided for this hospice.
On CMS's composite process-of-care measure, this hospice scored 95.24, which falls below the Virginia state average of 96.57. This composite reflects how consistently the hospice completed a bundle of recommended care processes for patients. CMS also reports a care index score of 9 and notes that 72.4% of patients received visits in the last days of life, based on the most recent published CMS Care Compare data.
The hospice's service area, as listed with CMS, covers 21 ZIP codes from its Richmond, Virginia office.
Families should know that the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; this listing does not include cost information beyond that. All figures above come from CMS Care Compare data and may not reflect the most current reporting period, so families are encouraged to check the CMS website directly for updates.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Westminster Canterbury Richmond At Home is Medicare-certified (CCN 491633) since June 19, 2019, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In CMS's CAHPS survey data, 60% of family caregivers said they would definitely recommend this hospice, and 60% rated their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice scored 95.24 on CMS's composite process-of-care measure, which is below the Virginia state average of 96.57.
What areas and ZIP codes does this hospice serve?
CMS data lists this hospice as serving 21 ZIP codes from its Richmond, Virginia office in Henrico County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 21 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a non-profit; ownership type can reflect how a hospice reinvests revenue, but CMS quality data should still be reviewed for each specific hospice.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since June 19, 2019.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have chosen to stop curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up all care, and patients can still receive medical attention and support for pain and symptoms.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; contact the hospice at (804) 292-3500 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact the hospice at (804) 292-3500 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, how the hospice performs on CMS quality measures, and its service area; contact the hospice at (804) 292-3500 for details not covered here.
How do I verify this hospice on Medicare Care Compare?
You can look up this hospice directly at https://www.medicare.gov/care-compare/details/hospice/491633?state=VA to review its current CMS-reported data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.