Serenity First Llc
Richmond, VA · Medicare-certified hospice (CCN 491638)
CMS process measure: not reported
Serves: 63 ZIP codes (is yours included? →) · Phone: (804) 562-5730 · Verify on Medicare Care Compare ↗
CMS has not published an overall CAHPS star rating or composite process score comparison for Serenity First LLC, but 88% of surveyed family caregivers said they would definitely recommend this hospice, and 83% rated their experience 9 or 10 out of 10. These figures come from CMS Care Compare survey data.
Serenity First LLC serves 63 ZIP codes from its Richmond, VA office in Henrico County. Families outside this area should contact the hospice directly to confirm whether service is available.
Yes, Serenity First LLC is Medicare-certified (CCN 491638), certified since April 22, 2021. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies a terminal prognosis.
About this hospice
Serenity First LLC is a for-profit hospice located in Richmond, Virginia, serving families in Henrico County and the surrounding region. The hospice has been Medicare-certified since April 22, 2021 (CCN 491638), meaning it meets federal health and safety standards required to provide hospice care under Medicare.
According to CMS Care Compare data, family caregivers surveyed through the CAHPS Hospice Survey reported that 88% would definitely recommend this hospice, and 83% rated their experience 9 or 10 out of 10. CMS has not published an overall CAHPS star rating for this hospice, which is often the case when patient survey counts are small and does not indicate poor quality.
CMS has also not reported a composite process measure score for this hospice compared against Virginia's state average of 96.57, so no direct comparison can be made at this time. One additional quality figure reported is a care index score of 8, and CMS data show that visits occurred in the last days of life for 36.4% of patients served.
Serenity First LLC serves a broad area, covering 63 ZIP codes from its Richmond office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies a terminal prognosis; no specific costs are listed here. All figures in this profile come from CMS Care Compare data and reflect the most recently published vintage available. Families are encouraged to verify current details directly on Medicare Care Compare or by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Serenity First LLC is Medicare-certified (CCN 491638) since April 22, 2021, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies a terminal prognosis.
What do family caregivers say about this hospice in the CMS survey?
According to CMS Care Compare, 88% of surveyed family caregivers said they would definitely recommend this hospice, and 83% rated their experience 9 or 10 out of 10. CMS has not published an overall star rating for this hospice.
How does this hospice score on CMS quality measures compared to the state average?
CMS has not published a composite process measure score for this hospice, so no comparison to Virginia's state average of 96.57 is available; this is often due to small patient counts rather than a quality concern.
What areas and ZIP codes does this hospice serve?
Serenity First LLC serves 63 ZIP codes from its Richmond, Virginia office in Henrico County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 63 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Serenity First LLC is a for-profit hospice; ownership type does not by itself determine quality, but families may want to weigh it alongside CMS survey results.
How long has this hospice been Medicare-certified?
Serenity First LLC has been Medicare-certified since April 22, 2021.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped curative treatment and typically have a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting focus from curative treatment to comfort and quality of life; it does not mean giving up care, as patients continue to receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Serenity First LLC at (804) 562-5730 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; please contact Serenity First LLC directly at (804) 562-5730 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver support, how often staff visit, and how the hospice's CMS survey results and quality scores compare to others in the area, then confirm answers by contacting the hospice at (804) 562-5730.
How do I verify this hospice on Medicare Care Compare?
You can view Serenity First LLC's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/491638?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.